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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. True Fortune Casino is committed to promoting informed choices and safer gambling habits. This page explains practical steps you can take to stay in control, recognise when gambling may be becoming a concern and access support when you need it.

True Fortune Casino operates under a licence issued by the Government of Curaçao. Player data and financial transactions are protected with 128-bit SSL encryption, and games are tested by independent third-party testers.

Keep gambling in perspective

Before you gamble, decide how much time and money you can comfortably spend on entertainment. Only use money that is available after essential expenses, savings and other financial commitments have been covered. Never gamble with money needed for rent, bills, food, education or household costs. Gambling outcomes are based on chance, and there is no guaranteed strategy, system or method that can ensure a win.

Set a clear entertainment budget and treat any money spent as a cost of leisure. Do not increase your budget because you have lost, and do not chase losses by continuing to play in the hope of winning back money. A loss is not a debt that gambling can reliably repay. Similarly, a win should not be viewed as regular income or as a reason to increase your spending without considering your original limits.

Practical habits for safer play

  • Set a spending limit before you start and stop when you reach it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling separate from essential household spending.
  • Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
  • Do not borrow money, use credit intended for other purposes or sell belongings to fund gambling.
  • Keep records of your deposits, withdrawals, wins and losses so you can review your activity honestly.
  • Balance gambling with work, family, social activities, exercise and other interests.
  • Avoid discussing gambling as a way to earn an income or recover financial losses.

It can also help to tell someone you trust about your limits. A friend, partner or family member may notice changes in your behaviour and provide encouragement when you want to take a break. If gambling is causing conflict, secrecy or financial pressure, consider seeking support early rather than waiting for the situation to worsen.

Tools to help you stay in control

Depending on the services available to you and the requirements that apply to your account, safer gambling tools may help you manage your play. These tools can include deposit limits, spending controls, session reminders, activity statements, time-outs and self-exclusion. Read the relevant information carefully before choosing a setting, as restrictions may apply for a particular period and may not be reversible immediately.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use within a selected period. Choose a limit based on what you can genuinely afford, rather than on what you hope to win. Review your limit regularly, particularly after a change in income, employment, living arrangements or financial responsibilities. If you are unsure what limit is appropriate, a lower limit or a break from gambling may be the safer choice.

Time-outs and breaks

A time-out can provide a short break when you feel your gambling is becoming difficult to manage. Use a break before you feel overwhelmed, not only after a significant loss. During a break, avoid looking for other gambling services to continue playing. Consider using the time to review your finances, speak with someone you trust or contact a support organisation.

Self-exclusion

Self-exclusion is a formal request to prevent or restrict your access to gambling services for a chosen period or, where available, until further notice. It is intended for people who want stronger protection from gambling. If you choose self-exclusion, do not create another account, use another person's account or ask someone else to gamble on your behalf. Tell people close to you about your decision and remove saved payment details or gambling applications where possible.

The options, process and coverage of self-exclusion can depend on the service and the rules that apply in your location. If you want to use a responsible gambling tool, contact the available support channel through the website or account area. Do not rely on a tool as the only safeguard if gambling is already causing serious harm; professional support can provide additional help.

Recognising signs of gambling harm

Gambling harm can affect finances, mental health, relationships, work and physical wellbeing. It may develop gradually, and a person may not recognise the changes at first. The following signs may indicate that gambling is no longer remaining within safe recreational limits:

  • Spending more time or money gambling than you intended.
  • Trying to win back losses by gambling more often or increasing the amount at risk.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Thinking about gambling during work, study, family time or other important activities.
  • Hiding gambling activity, losses, transactions or account information from others.
  • Borrowing money, missing bills or experiencing growing financial pressure because of gambling.
  • Selling possessions or using savings, credit or money intended for essential expenses.
  • Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
  • Arguing with family, friends or colleagues about your gambling.
  • Neglecting sleep, health, work, study or personal responsibilities.
  • Feeling guilt, shame or hopelessness after gambling but continuing to play.
  • Making repeated promises to stop or cut back without being able to do so.

One sign does not necessarily mean that you have a gambling problem, but it is worth taking seriously. Ask yourself whether your gambling is within the time and money limits you set, whether you are being open with people close to you and whether gambling is affecting other areas of your life. If the answer is concerning, stop gambling and seek advice.

If you are worried about someone else

You may notice warning signs in a partner, family member or friend before they ask for help. Choose a calm and private time to discuss what you have observed. Use supportive language, avoid judgement and focus on the effect gambling appears to be having. You cannot control another person's decisions, but you can set boundaries around money, protect shared finances where appropriate and encourage professional support. Do not provide money to cover gambling losses if doing so may allow harmful behaviour to continue.

Getting support in Australia

You do not need to wait until gambling has caused a major crisis before asking for help. In Australia, free and confidential gambling support may be available through national and state or territory services, including counselling, online information, financial guidance and support for family members. A qualified counsellor can help you understand your gambling, make a practical plan, manage urges and deal with related stress or financial concerns.

Search for the official Australian Gambling Help Online service or the gambling support service in your state or territory. Use an official government or established community organisation website to confirm the current services and contact options available in your area. Support may be available online, by phone or in person, subject to the organisation's operating arrangements.

If you have financial concerns, consider speaking with a qualified financial counsellor. A financial counsellor may help you understand your position, prioritise essential expenses and make a plan for debts or payment difficulties. Do not take further financial risks in an attempt to resolve losses quickly.

If gambling is connected with severe distress, thoughts of self-harm or an immediate risk to your safety, seek urgent help from local emergency services or a crisis support organisation. If someone is in immediate danger, stay with them if it is safe to do so and seek urgent assistance. Your safety is more important than any gambling account, transaction or loss.

Our general commitment

True Fortune Casino aims to provide clear information and support safer gambling decisions. We may use account checks, activity monitoring and other measures as required by applicable rules and our policies. These measures are not a substitute for personal limits or professional advice. We may also restrict, suspend or close access where required by law, our terms or responsible gambling considerations.

If you want to discuss a break, self-exclusion or another responsible gambling option, use the support or account channel made available on this website. Do not share your account with another person, and do not allow another person to gamble using your details. Please read the applicable terms and privacy information to understand how requests and account information are handled.

By choosing to gamble, you should do so only if you meet the applicable minimum age and legal requirements in your location. Gambling is not suitable for children or young people. Keep account access and payment information secure, and seek help promptly if gambling no longer feels enjoyable or manageable.