Betting Rules

1. General betting conditions

By opening an account, accessing a betting product or submitting a wager, you acknowledge that you have read and accepted these Betting Rules together with the applicable account terms, privacy information, responsible gambling information and any product-specific rules. These documents should be read as a complete set of conditions. If a particular betting market, game or promotion has additional rules, those rules will apply to that product as well.

True Fortune Casino may update its rules from time to time where this is necessary to reflect changes to products, systems, legal requirements or operational processes. The version available on the website at the relevant time will generally apply to future activity. You should check the current rules before placing a bet, particularly if you have not used the service recently.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum legal age requirement that applies to you. Do not access or use a betting service if doing so would breach a law, restriction, court order, licence condition or other requirement that applies to you. You are responsible for checking the rules in your state or territory and for complying with them.

Only one personal account should be used unless the applicable account terms expressly allow otherwise. Account information must be accurate, current and complete. You must not create an account in another person's name, allow another person to use your account, or place bets for someone else. You are responsible for keeping your login details confidential and should notify the relevant support team through the available website channels if you believe your account has been accessed without permission.

Betting account requirements

• Use the account only for your own personal betting activity.
• Provide information that is truthful and capable of being verified.
• Complete any identity, age, location or source-of-funds checks that may be required.
• Do not use a payment method belonging to another person unless this is expressly permitted and verified.
• Do not attempt to bypass location controls, account restrictions, self-exclusion settings or responsible gambling tools.
• Keep your account details secure and review activity regularly.

An account may be restricted, suspended or closed where verification cannot be completed, information appears inaccurate, suspicious activity is identified, the account is being misused, or a legal or operational requirement makes further use inappropriate. Any review will be handled under the applicable account terms and relevant requirements.

3. Settlement of bets and results

Bets are settled using the official result, score, classification or outcome source specified in the relevant product or market rules. The source and settlement method may differ between sports, events, casino products, games and other betting options. Always read the rules for the particular market before placing a wager, as the way an event is completed or amended can affect settlement.

Event betting

For event-based wagers, settlement may depend on whether the event starts, is completed, is postponed, is abandoned, or is subject to an official change. A market may be settled at the time a result is declared, or under another method stated in the relevant rules. Later changes, appeals or unofficial reports may not alter a settlement unless the applicable rules specifically provide for a review.

If an event is postponed, rescheduled, shortened or abandoned, the effect on a bet will depend on the market and the product-specific conditions. Some selections may remain valid while others may be voided. A selection that has already been determined may be treated differently from a selection that has not yet been decided. These distinctions are why the market rules should be checked before betting.

Games and other products

For casino games and similar products, the result generated and recorded by the authorised game system is used for settlement, subject to any applicable review of a technical issue or malfunction. A displayed animation, message or temporary interruption may not represent the final recorded result. If a connection ends during play, review the account or game history before taking further action.

Where a game or betting product is affected by a malfunction, the relevant transaction and game records may be examined. A malfunction should not be relied upon to create an advantage. The applicable product rules will determine whether a transaction stands, is adjusted or is cancelled.

Returns, balances and corrections

Any return shown after settlement is subject to verification and the rules applying to the wager. Account balances may be corrected where a payment, result or transaction was recorded incorrectly. If an amount is credited in error, it should not be withdrawn or used. The account holder may be required to repay or authorise the correction of an amount that was incorrectly credited.

If you believe a wager has been settled incorrectly, keep the relevant bet reference, date, product and transaction details and raise the matter through the available website support process. Reviews are conducted using system records, applicable rules and the information connected with the wager.