Privacy Policy | True Fortune Casino

About this Privacy Policy

This policy applies to personal information provided through the True Fortune Casino website, account areas, customer support channels and related online services. Personal information means information that identifies you, or could reasonably be connected with you. The information we handle depends on how you use the website and the services available to you.

By using the website, you acknowledge that information may be handled in the ways described here. Where consent is required, we will seek it in an appropriate way. You can choose not to provide some information, but this may prevent us from opening or maintaining an account, processing transactions, verifying your identity, responding to requests or providing particular services.

This policy should be read together with any other notices shown when you register, make a payment, contact support or use a specific feature. Those notices may explain additional information handling for the relevant activity. We may update this policy from time to time to reflect changes to our services, technology or legal obligations. The latest version published on the website will apply from its stated date.

Information we may collect

The information we handle generally falls into several categories. We collect information you provide directly, information created through your use of the website and information received from service providers or other lawful sources where it is needed to operate the service.

Account details, such as your name, date of birth, residential details, username, password, contact details and account preferences.
Verification information, which may include identity documents, proof of address, information about your age or eligibility, and records used to complete account checks.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate a payment or financial activity.
Communications, including messages sent to customer support, feedback, complaints, requests, survey responses and records of conversations about your account.
Technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages visited, access times and general activity on the website.
Cookie and similar technology data, including information about preferences, navigation, session activity, security events and how visitors interact with website features.
Responsible play and account safety information where it is relevant to player protection, account controls, risk assessment or the handling of a support request.

Please provide information that is accurate, current and complete when requested. If your details change, updating them helps us keep your account secure and respond to you correctly. You should not provide another person’s personal information unless you are authorised to do so.

How we use and share information

Personal information may be used for the following purposes:

To create, operate and administer your account and provide the services you request.
To confirm your identity, age and eligibility, and to complete verification checks.
To process deposits, withdrawals and other transactions, maintain accurate records and investigate payment issues.
To detect, prevent and investigate fraud, money laundering, account misuse, security incidents, collusion and other unlawful or harmful activity.
To provide customer support, answer questions, manage complaints and communicate about your account or service activity.
To meet record-keeping, reporting, responsible gambling, tax, legal and other compliance obligations that apply to the service.
To maintain, test, improve and secure the website, systems and user experience.
To send service messages, security notices and other necessary account communications.
To send promotional communications where permitted and where you have provided any consent required. You can withdraw marketing consent at any time.

Information may be shared with carefully selected service providers that help operate the website or perform functions on our behalf. These providers may support payment processing, identity and age verification, fraud prevention, technology hosting, customer support, communications, security, analytics and technical maintenance. They should only receive information needed for their relevant function and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misconduct, to establish or defend legal rights, or to comply with a valid legal or official request. If a service provider processes information in another country, appropriate arrangements may be used to protect that information and support lawful handling.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, device or electronic transmission is completely secure, so you should also use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Cookies and similar technologies

True Fortune Casino may use cookies, pixels, local storage and similar technologies. These are small files or data elements placed on a device or read by the browser. They can help the website remember settings, keep an account session active, support security, understand website use, measure performance and present relevant communications.

Some cookies are necessary for core website functions, including navigation, authentication and security. Other cookies may support preferences, analytics or marketing. The information collected through these technologies may be combined with account or device information where necessary for the purposes described in this policy.

You can manage, block or delete cookies through your browser settings. If you disable cookies, some website functions may not work correctly or may need to be set up again. Browser controls usually allow you to review or change cookie preferences, although the available options differ between browsers and devices.

Your choices, rights and privacy requests

Depending on the circumstances and applicable privacy requirements, you may be able to ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that we no longer need to retain. You may also ask questions about how your information is used and request information about the handling of a privacy concern.

You may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a promotional message where one is provided, adjust available communication preferences in your account, or contact us directly. Withdrawing marketing consent will not usually affect essential service, security, transaction or account messages that we need to send.

To exercise your privacy rights, including requesting access, correction or deletion of your data, or withdrawing consent to marketing, contact support@truefortunecasino.wtf. Please clearly describe your request and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, so that personal information is not disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable period. Some requests may be limited where information relates to another person, could compromise security or fraud prevention, is subject to confidentiality, or must be retained to meet a legal, regulatory or operational requirement. If we cannot complete a request in full, we will generally explain the reason and identify any available options.

Account closure and retention

Closing an account does not necessarily mean that all information is deleted immediately. Some account, identity, payment, transaction, security and support records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining financial records and demonstrating compliance. We retain information only for as long as reasonably needed for the relevant purpose or required obligation, after which it may be securely deleted, anonymised or otherwise handled so it can no longer identify you.

If you have a question about this Privacy Policy or believe your personal information has been handled incorrectly, please contact support@truefortunecasino.wtf. We will review the concern and take reasonable steps to address it.