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True Fortune Casino Terms & Conditions
These Terms & Conditions explain the rules that apply to your access to and use of True Fortune Casino. By opening an account, visiting the website or using any available service, you agree to comply with these terms, our privacy information and any additional rules displayed for particular games, promotions or services.
True Fortune Casino operates under a licence issued by the Government of Curaçao. Player data and financial transactions are protected with 128-bit SSL encryption, and games are tested by independent third-party testers.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and True Fortune Casino in relation to your use of the website, account facilities, games, payment functions and other services made available through the platform. Please read them carefully before registering or using the site. If you do not agree with any part of these terms, you must not create an account or continue using the services.
Additional terms may apply to specific games, tournaments, promotions, bonuses, competitions or payment methods. Those terms will be made available with the relevant offer or service and should be read together with this document. If an additional term conflicts with these terms, the additional term will generally apply to the relevant offer or service to the extent of the inconsistency.
The website is intended for people who are legally permitted to participate in online gambling in their location. Access may not be available in every jurisdiction. You are responsible for checking and complying with the laws that apply to you before using the website. True Fortune Casino may restrict or refuse access where participation is not permitted, cannot be verified or may create a legal or compliance concern.
You must be at least 18 years old to use gambling services in Australia. By registering, you confirm that you meet the applicable minimum age requirement and that the information you provide is accurate. We may carry out age, identity, location and other verification checks before or after an account is opened.
2. Accounts, verification and lawful use
You may only create and use an account for yourself. You must not open an account on behalf of another person, allow another person to use your account or transfer control of your account to anyone else. You are responsible for keeping your login details confidential and for taking reasonable steps to prevent unauthorised access.
- Provide complete, current and accurate registration information.
- Update your details when information changes or when we reasonably ask you to confirm it.
- Use only payment methods that belong to you or that you are authorised to use.
- Keep your password and other account credentials secure.
- Tell us promptly if you suspect that your account has been accessed without permission.
- Use the website only for lawful personal entertainment and not for commercial, fraudulent or improper purposes.
We may request documents or other information to verify your identity, age, address, payment ownership, source of funds or other account details. Verification information must be genuine, readable and current. If you do not provide requested information within a reasonable period, or if the information cannot be satisfactorily verified, access to some or all services may be limited, suspended or closed.
You must not use the website to facilitate money laundering, fraud, theft, terrorism financing, market manipulation, collusion, cheating or any other unlawful activity. You must not use automated software, bots, scripts, scraping tools or technical methods intended to interfere with the website, games, account systems or other players.
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, a payment is unauthorised, activity is unlawful or the account presents a security, integrity or responsible gambling concern. Any action will be taken in accordance with applicable law and relevant account or transaction information may be retained where required.
3. Deposits, withdrawals and game activity
Before playing, you should ensure that your account contains sufficient cleared funds. Deposits must be made using an approved payment method and may be subject to verification, processing checks and any requirements shown during the transaction. A deposit may be rejected, reversed or delayed if it cannot be confirmed, appears unauthorised or does not meet applicable legal or security requirements.
You should only deposit money that you can afford to lose. Gambling involves financial risk and is not a way to make regular income, repay debts or solve financial difficulties. You remain responsible for checking the amount entered before confirming a transaction and for reviewing your account activity.
Withdrawal requests may require account, identity and payment checks before they are processed. Funds may generally be returned only through an approved method and, where necessary, to the verified account holder. We may ask for further information where a transaction requires review. Processing arrangements, available methods, applicable fees and any relevant restrictions will be shown through the website or during the transaction.
Game results are determined by the relevant game system and its stated rules. You are responsible for checking the game information before participating. A transaction or wager may be voided or corrected where there is a technical fault, obvious error, interrupted connection, system malfunction or other circumstance affecting the proper operation of the service. We will handle such matters fairly and in line with applicable requirements.
Your account balance must not be used for any unlawful purpose. We may delay, refuse or review a transaction where there is a concern about fraud, payment ownership, suspicious activity, account security or compliance with applicable obligations. We will not knowingly accept funds from a person who is not the verified account holder.
4. Promotions, responsible gambling and privacy
Promotions and offers
Promotions, bonuses and other offers are subject to their own advertised terms. Those terms may include eligibility requirements, participation instructions, expiry conditions, wagering or play requirements, excluded games, maximum or minimum transaction conditions and restrictions on withdrawals. You should review the specific offer terms before taking part. If an offer is unavailable to you, has expired or has been applied in error, it may be corrected or withdrawn.
A person must not abuse a promotion or use multiple accounts, false information, coordinated activity or technical methods to obtain an unfair benefit. Where a promotion appears to have been misused or applied contrary to its terms, we may remove the relevant benefit and review related activity, subject to applicable law.
Responsible gambling
True Fortune Casino supports informed and responsible participation. Gambling should remain an entertainment activity, and you should set personal limits before you play. Consider how much time and money you can comfortably spend, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek appropriate support.
- Use any available deposit, spending, loss, session or other account controls.
- Request a temporary break or account closure if you need time away from gambling.
- Do not gamble while affected by alcohol, drugs or strong emotional distress.
- Do not borrow money or use essential household funds for gambling.
- Seek help from a qualified professional or recognised gambling support service if gambling no longer feels manageable.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information for the website. This may include information needed to create and manage an account, verify identity and age, process payments, protect the platform, meet legal obligations and provide customer support. By using the services, you acknowledge that relevant information may be collected, used and disclosed for these purposes as described in the privacy information.
5. Website use, liability and changes
The website and its content are provided for personal use. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit any part of the website without permission. Trade marks, logos, designs, text, graphics, software and other content remain protected by applicable intellectual property laws.
We aim to keep the website available, accurate and secure, but online services may occasionally be interrupted by maintenance, technical faults, communications problems, events outside reasonable control or other circumstances. We do not guarantee that the website will always be available, error-free or suitable for every device or purpose. You should maintain appropriate security on your own device and connection.
To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded or limited under Australian consumer protection law. Where a limitation is permitted, liability will be limited to the extent allowed by law.
We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, security requirements or business processes. The latest version will be made available on the website. Where a change is significant, we may provide additional notice or ask you to confirm acceptance. Continuing to use the services after an updated version takes effect means that you accept the revised terms.
If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
Questions, complaints or requests about these terms should be raised through the customer support or contact channels made available on the website. We may ask for information needed to identify your account and investigate the matter. These terms are intended to operate consistently with applicable Australian law and any mandatory rights or obligations that apply to the services.
